Rhubarb Paper Co.


Shipping & Returns

Shipping Information

Orders will be shipped within 2 business days of cleared payment. To keep the cost of shipping to our customers as low as possible our standard method is LetterMail via Canada Post. Our packages do not include tracking, as LetterMail does not offer this service. We do, however, offer Xpresspost shipping to the USA & Registered Lettermail within Canada if you need faster delivery and/or tracking. Please e-mail info@rhubarbpaper.com with questions.

We mail our cards & prints in high quality rigid mailers. A portion of the cost of these mailers is factored into the shipping costs. 

Please note Canada Post's "standards" are as follows:

Delivery within Canada takes 3 - 7 business days
Delivery to the USA takes 4 - 11 business days
Delivery internationally takes 5 - 16 business days

(Also note that Saturdays & Sundays are not postal business days here in Canada.)

We cannot guarantee the above delivery times & while we do our very best to send your item[s] out ASAP to ensure they arrive swiftly, once they are in the post the length of time to arrive at their destination is beyond our control.  

We are not responsible for any taxes, duties or fees that your country applies to packages. 

Easy Returns & Exchanges

If an order is returned to us due to an error on your part, we are happy to re-send the item, however customers are responsible for paying any fees to cover additional shipping. If the error is on our part we will reship free of charge. We understand that items do sometimes get lost in the mail, so please contact us after 3 weeks if you have not received your item & we will do our best to find a solution.